Terms and Conditions
Regal Spas, Inc. is proud to present this online product catalog for your buying consideration. It contains new part numbers and precludes all previous catalogs or verbal terms of sale. Our extensive product line consists of complete spas manufactured direct to the consumer.
Terms:
- We only build to order.
- No returns will be accepted for credit or refund.
- A 50% deposit is required to confirm all sales before we can begin production.
- The remaining 50% is due and payable upon spa completion and before shipping from our facilities.
- Method of payments are only accepted as C.O.D., Cashiers Check, Certified Check, Money Order, Visa, Mastercard, Discover, and American Express.
- For credit card sales, our Credit Card Authorization Form must be completed and included with your order when ordering.
- No shipments will be made while an account is outstanding.
- Non-Sufficient Funds (NSF) checks are subject to a $25.00 service fee.
- Uncleared NSF checks make open orders subject to immediate cancellation.
- All outstanding invoices are subject to a 2% monthly interest charge.
- All completed and invoiced spas must be picked up or shipped within 14 days or you are subject to storage fees of $100 per week.
- All prices are subject to change without notice unless confirmed in writing by Regal Spas.
- All spas are water tested at our facilities. Consumers are welcome to witness their spas water test by scheduling an appointment with Regal Spas, otherwise the consumers accept Regal Spas water test results.
Ordering:
- Please use current part number and description when ordering.
- All telephone orders must be confirmed with a written and signed purchase order on file at Regal Spas.
- You may FAX your purchase order to (951) 684-6677 or E-mail at orders@regalspas.com.
- To place orders for automatic shipment, please E-mail at orders@regalspas.com.
- To check on status of orders placed, please E-mail at status@regalspas.com.
Shipments:
- All shipments are F.O.B. Riverside, California.
- We can only provide the shipping information after your completed spa has been scheduled to ship with a freight carrier.
- Be sure to include your email address, phone number, or fax number so that we can contact you with shipping information.
Claims:
All claims for lost or damaged freight must be made by the purchaser directly to the freight carrier within the freight carriers established time limit.
Regal Spas, Inc. is headquartered in Riverside, California. Any legal claims filed against Regal Spas, Inc. or its officers must be filed in the district of Riverside California.
Part Returns for Repair:
- We only build product to order.
- All returns are handled per our published limited warranty.
- A Returned Goods Authorization (RGA) is required before returning any product to Regal Spas, Inc.
- All returned products must be shipped freight prepaid; no product will be accepted otherwise.
- Parts returned are subject to a 50% restocking charge.
- No part may be returned after being in your inventory over 60 days.
- Regal Spas, Inc. solely will determine the salability of all returned goods.